Privacy Policy

Introduction

The Ecommerce Foundry ("The Ecommerce Foundry", "we", "our", or "us") respects yourprivacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personalinformation when you visit our website, purchase our services, apply for coaching, downloadresources, subscribe to our emails, or otherwise interact with us.

By accessing our website or using our services, you agree to the collection and use of yourinformation in accordance with this Privacy Policy.

1. Who We Are

The Ecommerce Foundry is an Australian business providing eCommerce coaching, consulting,education, mentoring, Shopify development, digital products, marketing services and relatedbusiness solutions.

If you have any questions about this Privacy Policy, you can contact us at:

The Ecommerce Foundry

Email: charlie@theecommercefoundry.com

Website: https://www.theecommercefoundry.com

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

  • Full name
  • Business name
  • Job title
  • Email address
  • Phone number
  • Billing address
  • Postal address

Business Information

Where relevant to our services, we may collect:

  • Website URL
  • Shopify store information
  • Business goals
  • Revenue information (only if voluntarily provided)
  • Marketing performance
  • Advertising account information
  • Product information

Payment Information

Payments are securely processed through trusted third-party payment providers.

We do not store your complete credit card or payment details.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website usage
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Cookies and analytics information

Marketing Information

We may also collect information relating to:

  • Newsletter subscriptions
  • Webinar registrations
  • Coaching applications
  • Downloaded resources
  • Customer feedback
  • Survey responses
  • Support enquiries

3. How We Collect Information

We collect information when you:

  • Visit our website
  • Submit an enquiry
  • Book a consultation
  • Purchase coaching or consulting services
  • Join our mailing list
  • Download free resources
  • Register for webinars or events
  • Complete questionnaires
  • Contact us by email, phone or social media
  • Engage with our advertisements

We also collect certain information automatically through cookies and website analytics technologies.

4. Why We Collect Your Information

We collect personal information so we can:

  • Provide our coaching and consulting services
  • Process payments
  • Deliver digital products
  • Respond to enquiries
  • Improve our services
  • Personalise your experience
  • Send educational content
  • Send marketing communications (where permitted)
  • Monitor website performance
  • Detect fraud and protect our business
  • Comply with legal obligations

5. Marketing Communications

If you subscribe to our newsletter or become a customer, we may send you:

  • Educational content
  • Business resources
  • Marketing tips
  • Service updates
  • Product launches
  • Promotions
  • Event invitations

You may unsubscribe from marketing emails at any time by clicking the unsubscribe linkincluded in our emails.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve website functionality
  • Measure advertising performance
  • Deliver relevant advertising

Most browsers allow you to disable cookies, although some website features may not functioncorrectly.

7. Third-Party Services

To operate our business, we may use trusted third-party providers including:

  • Shopify
  • Stripe
  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram)
  • Klaviyo
  • Calendly
  • Zoom
  • Webflow
  • Notion
  • Vimeo
  • YouTube
  • Other software providers necessary for delivering our services

These providers operate under their own privacy policies.

8. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors
  • Website hosting providers
  • Marketing platforms
  • Software providers
  • Professional advisers
  • Contractors assisting in service delivery
  • Government authorities where required by law

We do not sell your personal information.

9. Overseas Disclosure

Some of the software providers we use may store or process information outside Australia,including in countries such as:

  • United States
  • Canada
  • Singapore
  • European Union member states

Where personal information is transferred overseas, we take reasonable steps to ensure it ishandled securely and in accordance with Australian privacy laws.

10. Data Security

We take reasonable measures to protect your personal information, including:

  • SSL encryption
  • Secure website hosting
  • Password-protected systems
  • Restricted staff access
  • Secure payment processing
  • Regular software updates

While we take security seriously, no online system can guarantee complete security.

11. Accessing or Correcting YourInformation

You may request access to the personal information we hold about you or request thatinaccurate information be corrected.

To make a request, please contact:

charlie@theecommercefoundry.com

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain business records
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where practical.

13. Children's Privacy

Our services are intended for adults and business owners.

    We do not knowingly collect personal information from individuals under the age of 18.

    14. Your Privacy Rights

    Under Australian privacy laws, you may have the right to:

    • Access your personal information
    • Correct inaccurate information
    • Withdraw consent for marketing communications
    • Make a complaint regarding our handling of your information

    15. Complaints

    If you believe we have breached the Australian Privacy Principles or mishandled your personalinformation, please contact us first so we can investigate and resolve the matter.

    Email:

    charlie@theecommercefoundry.com

    If you are not satisfied with our response, you may contact the Office of the AustralianInformation Commissioner (OAIC).

    16. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time.

    Any updates will be published on this page, and the "Last Updated" date will be revisedaccordingly.

    We encourage you to review this Privacy Policy periodically.

    17. Contact Us

    The Ecommerce Foundry

    Website: https://www.theecommercefoundry.com

    Email: charlie@theecommercefoundry.com