Terms & Conditions

Last Updated: 3 August 2026

1. Introduction

Welcome to The Ecommerce Foundry ("The Ecommerce Foundry", "we", "our", or "us").

These Terms & Conditions govern your use of our website, products, services, coachingprograms, consulting, digital resources and any other offerings provided by The EcommerceFoundry.

By accessing our website or purchasing our services, you agree to be bound by these Terms &Conditions. If you do not agree, you must not use our website or services.

2. Eligibility

By using our website or purchasing our services, you confirm that you:

  • Are at least 18 years of age;
  • Have the legal capacity to enter into a binding agreement; and
  • Will use our services only for lawful purposes.

3. Services

The Ecommerce Foundry provides services including, but not limited to:

  • eCommerce coaching and mentoring
  • Shopify website design and development
  • Marketing strategy and consulting
  • Paid advertising management
  • Business consulting
  • Digital products
  • Templates, guides and educational resources
  • Workshops and online training

We reserve the right to modify, discontinue or update any service without prior notice.

4. Purchases & Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Payment is required before services commence unless otherwise agreed in writing.

Where applicable, GST will be added in accordance with Australian law.

Failure to make payment may result in suspension or cancellation of services.

5. Coaching & Consulting

Our coaching and consulting services are educational and strategic in nature.

While we provide recommendations based on our experience, we cannot guarantee any specificbusiness, financial or marketing outcome.

Business success depends on many factors outside our control, including:

  • Your effort and implementation;
  • Market conditions;
  • Competition;
  • Advertising performance;
  • Supplier reliability;
  • Economic conditions.

You acknowledge that all business decisions remain your responsibility.

6. Digital Products

Digital products, templates, downloads and educational materials are provided for your personalor internal business use only.

You may not:

  • Copy;
  • Resell;
  • Redistribute;
  • Share;
  • Modify for resale;
  • Publish publicly; or
  • Use our content to create competing products.

All intellectual property remains the property of The Ecommerce Foundry.

7. Intellectual Property

Unless otherwise stated, all content on this website is owned by The Ecommerce Foundry,including:

  • Logos
  • Branding
  • Text
  • Graphics
  • Videos
  • Training materials
  • Templates
  • Documents
  • Course content
  • Website design

No content may be reproduced without our prior written permission.

8. Website Use

You agree not to:

  • Attempt to gain unauthorised access to our systems;
  • Interfere with website functionality;
  • Upload malicious software;
  • Use our website unlawfully;
  • Misrepresent yourself or your business.

We reserve the right to restrict access where these Terms are breached.

9. Refund Policy

Unless otherwise stated in writing, coaching services, consulting services and completed digitalproducts are non-refundable.

Where required by the Australian Consumer Law, nothing in these Terms limits your statutoryrights.

If you experience an issue with a purchase, please contact us at:

charlie@theecommercefoundry.com

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights orremedies available under the Australian Consumer Law.

Where permitted by law, our liability is limited to:

  • Re-supplying the relevant service; or
  • Refunding the amount paid for that service.

11. Limitation of Liability

To the maximum extent permitted by law, The Ecommerce Foundry will not be liable for any:

  • Loss of revenue;
  • Loss of profits;
  • Loss of business opportunity;
  • Indirect loss;
  • Consequential loss;
  • Special damages;
  • Loss arising from third-party platforms or software.

Our total liability is limited to the amount paid for the relevant service.

12. Third-Party Platforms

Our services may involve or recommend third-party platforms including:

  • Shopify
  • Meta
  • Google
  • Klaviyo
  • Stripe
  • Webflow
  • Notion
  • Other software providers

We are not responsible for outages, policy changes, pricing changes or actions taken by thesethird-party providers.

13. Testimonials & Results

Testimonials and case studies published by The Ecommerce Foundry represent individual clientexperiences.

    They are provided for illustrative purposes only and do not guarantee that you will achieve thesame results.

    Individual outcomes will vary based on numerous factors, including implementation, experience,budget, market conditions and business model.

    14. Confidentiality

    Where confidential business information is shared during coaching or consulting, both partiesagree to treat that information confidentially unless disclosure is required by law.

    15. Privacy

    Your use of our website and services is also governed by our Privacy Policy.

    By using our website, you consent to the collection and use of your information as described inour Privacy Policy.

    16. Termination

    We reserve the right to suspend or terminate access to our services if you:

    • Breach these Terms;
    • Engage in abusive or unlawful behaviour;
    • Fail to make payment; or
    • Misuse our intellectual property.

    17. Changes to These Terms

    We may amend these Terms & Conditions at any time.

    Updated versions will be published on our website with a revised "Last Updated" date.

    Continued use of our website or services after changes are published constitutes acceptance ofthe revised Terms.

    18. Governing Law

    These Terms & Conditions are governed by the laws of New South Wales, Australia.

    Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courtsof New South Wales.

    19. Contact Us

    The Ecommerce Foundry

    Website: https://www.theecommercefoundry.com

    Email: charlie@theecommercefoundry.com